ACE365 App Privacy Policy

Effective date: May 2026. This ACE365 App privacy guide explains what we collect, why we collect it, and how you control your information. It covers data protection, cookies, and your rights to manage data in Bangladesh.

ACE365 App privacy is designed for clarity and control. You’ll see concrete data points, practical rights, and simple steps to adjust settings. This page is written for users in Bangladesh, including Dhaka residents using popular local payment methods like bKash, Nagad, and Rocket.

1 Data We Collect

1 key fact guides this section: we collect only what’s needed to run the app and keep it secure.

• Device information: model, operating system version, and app version to optimize performance
• Usage data: pages viewed, features used, and time spent in the ACE365 App
• Account details: email address, display name, and user-provided preferences
• IP address and connection data to detect unusual activity
• Approximate location data for regional features and language settings

For more context, see our Privacy Policy and the FAQ for practical examples.

2 How We Use Your Data

1 clear purpose is account management and security. We also improve services and tailor features for you.

• Account management: verify identity, restore access, and protect against unauthorized use
• Service improvement: analyze usage patterns to fix issues and refine features
• Security: monitor for suspicious activity and apply protective measures

In Dhaka, you’ll notice faster responses when you log in with ACE365 Login, especially on devices linked to local networks.

3 Cookies

1 overview: cookies help ACE365 remember preferences and keep sessions secure.

• Essential cookies: ensure core features work and protect your session
• Preference cookies: remember language and display choices
• Analytics cookies: help us understand usage, not personal data

You can disable non-essential cookies in your device settings or browser preferences. Learn more in our cookies section of the Privacy Policy.

4 Third-Party Services

2 concise categories explain processors used to support ACE365:

• Analytics: aggregated data to improve the app experience
• Payment processing: secure handling of in-app purchases
• Hosting and delivery: reliable access and performance

We choose well-known providers and keep data only as long as needed. You can review the privacy practices of these providers in the linked pages for each service.

5 Your Rights

3 rights you can exercise today with simple steps:

• Access: view what data we hold about your ACE365 account
• Correction: update inaccurate or incomplete data
• Deletion: request removal of personal data where permitted
• Objection: stop processing under certain conditions
• Portability: request a portable export of your data

To exercise these rights, contact our privacy team via [email protected], and we’ll respond within 15 business hours.

6 Data Retention

2 retention benchmarks we follow:

• Account details: kept for 3 years after last activity
• Usage data: retained for 12 months for quality improvements
• IP and security logs: stored for 6 months to protect your account

After retention, data is securely anonymized or deleted in accordance with policy guidelines.

7 Contact for Privacy Queries

Any questions about data handling? Reach out at [email protected]. Expect a reply within 1–2 business days, depending on volume.

Effective date this page: May 2026. For more details, visit our About ACE365 or the FAQ sections.